At Reno Casino, we're committed to providing exceptional customer support and service. Our team is dedicated to assisting you with any questions or concerns you may have about our services.
Our customer support team is available 24 hours a day, 7 days a week, including holidays. You can reach us through live chat, email, or phone, whichever method is most convenient for you.
If you're in need of immediate assistance, our live chat feature is available on the right-hand side of this page. Simply click the "Live Chat" button and one of our agents will be happy to assist you.
You can also reach us via email by filling out the contact form at the bottom of this page or sending an email directly. Our support team will respond within 4-6 hours, Monday through Friday.
For more general information on our services and policies, please visit our help centre by clicking Help Centre. We've also compiled a list of frequently asked questions (FAQs) that you can access at the bottom of this page or in-app.
If you need assistance with account verification, password reset, or other account-related issues, please contact our support team via live chat or email. They'll be happy to guide you through the process.
We're committed to responsible gambling practices and want to ensure that all of our players have access to resources if they need help managing their gaming habits. If you're concerned about your own or someone else's gaming behavior, please visit our responsible gambling page by clicking Responsible Gaming for more information on support organizations we partner with.
For technical issues related to the website, app, or account access, please contact our tech support team via live chat or email. We'll do our best to resolve your issue as quickly as possible.
If you have a complaint or dispute regarding our services, policies, or behaviour, we want to hear from you. Please reach out to our support team via phone, email, or in-person at one of our offices (referenced below) and they'll guide you through the complaints process.
We strive to respond to all inquiries as soon as possible, typically within 24 hours during business days.
For any concerns related to account security or password management, please reach out to our support team via live chat, email, or phone. They'll guide you through the necessary steps to ensure the security of your account.
Our website and app are designed to be accessible on a wide range of devices. If you're experiencing any technical difficulties while accessing Reno Casino through mobile or desktop browsers or apps, please contact our tech support team for assistance.
We offer multilingual support in English and French to cater to the diverse needs of our players from different regions. You can choose your preferred language when contacting us via live chat, email, or phone.
You're welcome to reach out to us through any method that's most convenient for you – live chat, email, phone call, or in-person visit (referenced below). We'll do our best to respond promptly and address your concerns efficiently.
Our offices can be visited during business hours. However, please note that we prioritize providing remote support whenever possible to ensure maximum convenience for all users.
Please find the help centre at Help Centre where you will have access to self-service options and a wealth of information on our services, policies, account setup, problem resolution, security considerations, device compatibility, FAQ, responsible gaming advice and ticket handling.
We appreciate your feedback! If there's anything we can do to improve our support service or website experience, please let us know by contacting at email.
Contact Information:
Phone: (Please call 1-888-736-6274 during business hours for assistance.)
Address:Arcturus Gaming Solutions Inc.123 Main StToronto, ON M5M 0A1
Thank you for choosing Reno Casino. We're here to help with any questions or concerns you may have.
