Acceptance of the Terms
By accessing or using our platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions ("Agreement"). This Agreement applies to your use of our online gaming services, including but not limited to slots, live dealer games, table games, bonuses, promotions, deposits, withdrawals, and any other features or functionality we may provide from time to time.
Eligibility Requirements
To register for an account with us, you must be at least 19 years old (or the age of majority in your jurisdiction) and physically located within a region where online gaming is permitted. You agree that you are legally entitled to use our services without violating any laws or regulations applicable to your location.
Minimum Age Requirements
You represent that you meet all eligibility requirements, including being at least 19 years old (or the age of majority in your jurisdiction). If we reasonably suspect or believe that you have provided false information regarding your age, we may suspend or close your account and request additional documentation to verify your age.
Geographic Restrictions
We do not permit access from certain countries or regions where online gaming is prohibited. You agree that you will not attempt to circumvent any geographic restrictions imposed by us. We reserve the right to restrict or terminate your use of our services if we suspect or believe that you are accessing them in violation of these terms.
Account Registration Rules
To register for an account with us, you must complete a registration form and provide accurate information about yourself. You agree not to create multiple accounts or attempt to deceive or manipulate the system into creating additional accounts on your behalf.
One-Account-Per-User Policy
You agree that one account per user is permitted. We may close any duplicate accounts and transfer funds from other closed accounts back to you, provided that you have verified your identity with us through our KYC process (see below).
Identity Verification and KYC
To maintain a secure gaming environment for all users, we require verification of the identity and location of each player before they begin using our services. This includes but is not limited to collecting information on name, date of birth, address, phone number, and other identification data as may be required from time to time.
Account Accuracy Obligations
You agree that it's your responsibility to ensure all details you provide when registering for or maintaining an account are accurate. If we discover or suspect any false or misleading information has been provided by you, we may suspend or close your account and request additional documentation to verify the accuracy of such information.
Account Security Responsibilities
It is entirely your responsibility to maintain secure access to your accounts, including keeping login credentials confidential from others and notifying us immediately in case of unauthorized access. We shall not be liable for any losses or expenses incurred as a result of your failure to take adequate precautions.
Login Credentials and Password Protection
To protect yourself against potential risks related to the sharing of account information with third parties, you agree that you will keep all login credentials secure and confidential from others at all times.
Restricted Behaviour and Prohibited Activities
We may close or suspend any accounts if we reasonably believe they have been used for unauthorized activities. This includes but is not limited to hacking into our system, distributing viruses or malware, sharing your account with another person without explicit authorization from us, using multiple software applications simultaneously while playing on our site (often referred as Multi Account), fraudulent activity including credit card information misuse and collusion in relation to games play.
Multi-Accounting and Fraud Prevention
We may suspend or close accounts if we reasonably suspect that they have been used for multi-accounting. In cases where you attempt or succeed in opening multiple accounts, all funds will be held in escrow until such time as all legitimate account details are verified through our KYC process.
Bonus and Promotion Rules
Any bonus offers made to users by us shall carry additional terms which may include play-through requirements for withdrawal of bonus amounts, maximum win limits on games eligible to generate the bonus, valid dates of promotions. Additional rules governing how we conduct fair gaming audits and implement randomness (see RNG below) also apply.
Wagering and Gameplay Conditions
Unless otherwise specified in a game's help section or any applicable promotional terms, our standard wagering requirement is that no withdrawal can be made before the account balance has reached 30 times the initial bonus amount claimed. Exceptions will only apply when stated during promotional offers, which are subject to change without notice.
Bonus Abuse Prevention
In order for us to provide you with fair and secure gaming opportunities we reserve the right (but shall not be obliged) to terminate your account if it appears that multiple instances of winnings on our platform using our services result in withdrawal values exceeding reasonable expectations within a very short period. Bonus abuse will also include but is limited to cases where accounts receive bonus funds resulting from any promotional campaign or system and they're being utilised improperly.
Deposits and Withdrawals
To transfer money between your account balance and/or withdraw winnings, you must fund your account with an accepted payment method (if offered at all). Any withdrawal requests will only be processed after satisfactory verification has been completed by us on the winning transaction(s).
Verification before Withdrawals
We reserve the right to request identification or proof of address in order for withdrawals of sums above a certain amount ($50 USD and its equivalent as stated elsewhere) before any such sum is transferred. In addition, should you be requested additional documents we will only hold onto these details until they have been verified as authentic by ourselves and no more.
Processing and Review Procedures
In situations where disputes arise over payment terms or transaction authenticity we shall investigate each incident thoroughly before making final decisions that may lead to a refund of any transferred funds back into your account. Please note that processing time for withdrawals is generally between 7 business days however please allow up until 21 working days in extreme circumstances.
Responsible Gambling Expectations
We promote responsible gaming practices and are committed to providing support tools and resources to assist you in maintaining a healthy balance of entertainment and risk management while playing on our platform. Please take the following steps:
Self-Exclusion and Account Restrictions
We aim to provide a safe gaming environment but we cannot prevent problem gaming. If this becomes apparent in your case then please do not hesitate to seek out resources provided below or use links directly linked on our website’s footer for further assistance - we wish you well!
To self-exclude yourself from accessing the site for any time frame of minimum 30 days up to permanent closure simply contact support staff via Live Chat/Email.
Game Fairness and RNG Systems
Our platform uses a certified Random Number Generator (RNG) technology that ensures each spin is independent of others. These systems have been audited by reputable third-party firms like eCOGRA, who provide regular reports on performance demonstrating full integrity in their work with all games provided within the Reno Casino portfolio.
Technical Interruptions or Voided Gameplay
In cases where technical malfunctions (delays due server failure etc.) might prevent play from continuing normally then users may request either replacement prizes / rebates - this will always be subject to individual circumstances & as such rules change over time please consult the "help section".
Suspension or Closure of Accounts
If you do not comply with any provision contained within these terms, we reserve right at all times to freeze and suspend your use of our services temporarily while further investigation into specific alleged issues proceeds; or cancel access permanently depending upon final outcome. Where applicable such events may give rise to losses being recouped back onto yourself from other monies held in escrow.
Intellectual Property and Platform Ownership
All copyrights, trademarks, patents, trade secrets, know-how, software, designs (whether registered or unregistered) relating to our platform including but not limited to graphical user interface ("GUI"), web application firewall ("WAF") technology etc belong exclusively to us along with any rights thereto granted under applicable law worldwide.
Limitation of Liability
In no event shall we be liable for consequential damages, punitive damages or indirect losses. Limitations of liability in accordance with section above which provides further protection apply specifically including but not limited to situations covered here and those mentioned later within these terms & conditions themselves - see below for full list relevant examples where additional rules have been applied due specific jurisdiction's differing interpretations thereof.
Modification of Terms
We reserve right without obligation at our sole discretion whenever there may arise changes necessary amendments additions removals or any other revisions required by circumstances arising now; also including updates according laws passed into force subsequently, changing consumer attitudes worldwide trends observed ongoing. You must review regularly these terms for your benefit and we'll notify you when they alter significantly via promotional offers site updates.
Contact or Support Guidance
If you need assistance or have questions about our platform's functionality, please don't hesitate to get in touch with support staff through various channels such as Live Chat/Phone Line described later below so they can provide additional guidance tailored specifically for your situation.
We work closely with organizations dedicated to helping problem gamblers:ConnexOntario (1-866-531-2600)The Problem Gambling Helpline Canada (1-888-230-3505)
